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Certification Test Support

If you have an active Certification Project, please contact your assigned Certification Analyst. If you do not have an active Certification project please see below:

If you are a Merchant, please contact your Account Manager, Relationship Manager or Business Channel (ISO).

If you are a Third Party Software Provider or Gateway and you do not have an assigned certification analyst, please contact


Production Support

Merchants - Please contact your Merchant Services Business Channel (Account Manager and/or Relationship Manager). You may also contact the toll-free number: 1-800-762-6663.

Vendor Third Party Software Providers and Gateways – Please contact the toll-free number: 1-800-555-9966 for assistance.

Please note: You must communicate that you are using Rapid Connect.


Client Boarding Support

Merchants – Please contact your Merchant Services Business Channel (Account Manager and/or Relationship Manager) or Business Channel (ISO).